Shipping policy
Order Processing Time
All orders are processed within 2–5 business days. Since each item is made to order through our print-on-demand partner, processing times may vary depending on demand.
Once your order is ready, it will be shipped out immediately.
Shipping Times
Estimated shipping times after fulfillment:
- Europe: 3–10 business days
- United States: 5–12 business days
- International: 7–20 business days
Please note that these are estimates and may vary due to external factors such as customs delays or peak seasons.
Shipping Costs
Shipping costs are calculated at checkout based on your location and the shipping method selected.
We may offer free shipping promotions from time to time.
Order Tracking
Once your order is shipped, you will receive a tracking number via email.
You can track your order anytime using the provided link.
Customs, Duties & Taxes
For international orders, customers are responsible for any customs fees, import duties, or taxes that may apply.
We are not responsible for delays caused by customs.
Incorrect Address
Please ensure your shipping address is correct at checkout.
If an order is returned due to an incorrect or incomplete address:
- The customer will be responsible for reshipping costs
Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery (or expected delivery).
We will work with our fulfillment partner to resolve the issue and provide a replacement or refund where applicable.
Delayed Orders
While we aim to deliver on time, delays can happen due to:
- High order volume
- Shipping carrier issues
- Holidays or global events
We appreciate your patience and understanding.
Contact Us
If you have any questions about your order or shipping, feel free to contact us at:
info@monare.lt